Return Policy

Return & Exchange Policy

Last updated: October, 10th 2025

At Abby Home, your satisfaction matters to us. If something isn’t right, you can request a return or exchange within 3 days of receiving your order.

1. Eligibility

  • Items must be unused, in original packaging, and in the same condition you received them.
  • Some products cannot be returned, including perishable goods, personalized products, and clearance or final sale items.

2. How to Request a Return or Exchange

  1. Contact us at 0790005254 or email us at abbyhomekgl@gmail.com within 3 days of delivery. Include your order number and reason for return.
  2. Ship the item back using a moto guy or you can bring items at our store. Return shipping costs are your responsibility.

3. Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • If approved, your refund will be issued  Imediately.
  • Original shipping fees are non-refundable.
  • Partial refunds may apply if the item is returned damaged or incomplete.

4. Exchanges

  • For size, color, or product exchanges, contact us within 3 days of receiving your order.
  • After we receive the original item, we’ll send your replacement if available.
  • You’ll cover the return shipping and any price difference.
  • If the requested item is out of stock, a refund will be issued instead.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. Send pictures on our WhatsApp or call us at 0790005254. We’ll arrange a replacement or full refund, including the cost of return shipping.

6. Contact Us

Abby Home
Kigali Center, KN 4 Ave, UTC Door 1.1

📞 0790005254
✉️ abbyhomekgl@gmail.com
🌐 www.abby-home.com
WhatsApp Chat with us on WhatsApp